Reserve a Unit
3 feet by 8 feet Storage UnitSmall 3'x8'*
plus First Month Free
3 feet by 8 feet Storage Unit3'x8'* Storage Unit
- Climate Controlled
- Elevator Access
plus First Month Free
A one-time administrative fee of $29.00 will be due at move-in. Like your car, house, and all of your valued possessions, insurance is required for the items you store with us.
645 Taylor St Ne
Washington, DC 20017
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
- Pay Online: Our facility accepts online payments to save you time.
- Handcarts and/or Dollies Available: Get your items from your vehicle into your unit quickly and easily.
- Remote Access from App Open facility gates, doors, & elevators from the CubeSmart mobile app.
- Monthly Leases: You're sure to appreciate the convenience of our month-to-month leases.
- Resident Manager: There's a manager on site for added peace of mind.
- Outdoor Parking: Park your car, truck or other vehicle outside for convenient access.
- Moving Labor Assistance Available: Pack up your things and have SML's moving and labor team move them for you.
- Packing Supplies Available: If you forgot any supplies at home, just pick up what you need here.
- Storage Protection Plans Available: Breathe easier with our SureSmart Protection Plan.
- Military Discounts Offered: In recognition of your service, we are happy to provide a 5% military discount to active duty military at move-in.
- Move into Storage, Contact-Free: Have the movers at Bellhop provide a friendly, low-stress move into your storage space.
645 Taylor St Ne
Washington, DC 20017
Office Hours
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours
Daily: 6:00 AM–10:00 PM
Services at This Facility
Our friendly store manager can provide more details about any of this facility’s available services. Amenities may vary by facility.
Reserve This Unit & Lock In Your Rate
Lock in today's online storage deal — 40% Off & First Month Free † — with a no - commitment reservation.
Hours:
Office Hours:
Monday–Friday: 9:30 AM–6:00 PM Saturday: 8:30 AM–5:00 PM Sunday: 11:00 AM–3:00 PM (Virtual Agent)
Access Hours:
Daily: 6:00 AM–10:00 PM
Reviews of This Facility
William Harvey
December 19, 2024
Lana Alleyne
December 11, 2024
Edwish (Eddie) The manager at the Taylor Street location made upgrading to a larger unit a smooth and pleasant experience. She offered first class service answering all my questions (which were many) in a friendly and patient manner. I would recommend the Taylor Street location to family and friends.
Dwight Davis
November 28, 2024
The administrative staff was very helpful and professional. Navigating the rental was easy and I was able to ask as many questions as needed—even questions about the not so flattering online reviews. In the end, I felt very comfortable storing my belongings at CubeSmart.
Danielle Nealis
November 13, 2024
So helpful and kind on the phone. Return customer. They are great at Taylor Street!
Franmarie Kennedy
October 18, 2024
The general manager Edwige is amazing welcoming and highly professional! Exceptional!
Fanda Stella
September 24, 2024
Excellent services. Customer Service Lashawn, Perfect on her duties. Audible, welcoming, listening attentively and rendered excellent and perfect services during my visit to the store. She is good for promotion in service.
Marcia Smith
September 6, 2024
I am upset because of the price increases.
Sanaa Hummons
August 27, 2024
Everyone is always friendly, kind, and very knowledgeable about everything. Just great people
Mike Terry
August 22, 2024
Kim Scott
August 19, 2024
Clean facility and easy access.
Lucy
August 10, 2024
Great service! Super easy to check in and out :) 10/10 would recommend ????
Trayawn Brown
July 22, 2024
I recently rented a unit at Cubesmart and couldn't be more satisfied. The service was excellent, and the manager, Ewing, was phenomenal. The facility is exceptionally clean and well-maintained, and the climate control is consistently perfect. It's clear that customer satisfaction is a top priority here. Highly recommend!
rhiannon swanson
July 18, 2024
Edwish, the attendant in the office, was very welcoming, thourough, courteous and informative. Facility is clean & bright.
Marcus Tymus
July 10, 2024
While constant rent increases have caused me to leave, the service provided by the management and staff is quite professional.
hannahgw
July 6, 2024
Everything was quick and easy to setup, most of it was done virtually and on my own schedule. Move in procedure was clear and easy! The only thing was that my lock on the unit door was damaged, so it made it very hard for me to unlock and relock the unit. Once I couldn't do it, and had to call the manager on call to come help me. They were quick to schedule maintenance to repair the lock, but I was already moving out of the unit. Cancelling my unit reservation and monthly payment was also quick and easy. Thank you! I would use CubeSmart again!
Geraldine Walsh
July 1, 2024
Wilbert keeton
May 9, 2024
Edwige Mendouga has been very helpful to me since I have been at cube smart. I would recommend cube smart to anyone in need. Wilbert
Jason Cook
May 8, 2024
Excellent Service!!!
Brian Ruggeberg
May 5, 2024
The location is so convenient, the storage locker was the perfect size for a great rate, and the staff could not have been friendlier or more helpful. Absolutely the best choice for moving a college student out without overloading a car. Thanks!
Jorge Arce
May 4, 2024
Edwige Mendouga the General Manager is great! She is clear, focuses on the details and very helpful! The center is impeccable and safe.
Tony Losordo
May 4, 2024
Edwige Mendouga is the friendliest and most helpful customer service professional I have ever worked with. I
cammie reed
April 16, 2024
Nicky Khaki
April 13, 2024
I've kept items with Cubesmart since 2017. A visit last year revealed extensive damage from a rodent infestation, prompting the manager to offer to give me another unit. This unit was subsequently broken into, prompting me to contact Ciro Vigilante the district mgr. Though initially agreeing to cover rent and facilitate shipping to San Francisco, Ciro's responsiveness fell short. He neglected to make timely rent payments and rejected shipping quotes without providing alternatives. During a recent planned trip to DC I offered to pick up my items and take them to a shipper to defray costs, but was rejected again. I was forced to escalate to CS and his supervisor before getting him to agree to pay the costs. After picking up my items he asked me to sign a legal release (which he had neglected to mention before), but notably after I had already left and was on board my flight from DC to SF. Ultimately, not only was Cubesmart not able to keep my belongings safe, but compounded my troubles by seemingly intentionally dragging feet and unnecessarily making the process more difficult. The one positive was that Edwige, the store manager, was responsive and helpful, but her hands were tied given internal systems. I'm adding this subsequent to the response from CubeSmart - you'll find that this issue is well documented within your CS CRM system (~10 different instances). I was even assured that a Regional Supervisor (Susan Birdo) was going to reach out on 2 different occasions, but was contacted by Ciro instead.
D Jones
April 12, 2024
Remona Young
April 8, 2024
I was at the 645 Taylor Street Cube smart location, and I tried to change my last name on the account. David, the person that was in the office, stated that I needed to have my marriage certificate in order to change my last name. I told him that I have my passport and my driver's license, which are government issue forms of identification. I don't walk around with my marriage certificate on me. I couldn't understand why he couldn't use those forms of identification. That was so unprofessional.
Louie deBlanc
April 5, 2024
Maha S S Jery
April 3, 2024
Tom Milburn
March 27, 2024
Great facilities. Wonderful staff. Always CLEAN.
S Morse
March 22, 2024
Nzinga Kelliebrew
February 27, 2024
Dave was very helpful.
Crystal Bailey
February 23, 2024
Such a lovely experience! Really amazing customer service at the Taylor Street NE DC location. Thank you Ms. E!!!
Alvin Ponson
February 10, 2024
I am very well pleased with the professionalism and assistance by the management of CubeSmart, specifically Ms. Edwish who was able to satisfy my needs of storage space. Thank you!
Antonio Baxter
January 15, 2024
David was very helpful and made the process quick.
fried chicken is lyfe
January 13, 2024
It is always a pleasure doing business with CubeSmart. The manager is very knowledgeable and helpful in supplying your needs. She is always very patient and courteous. I highly recommend CubeSmart to all of my friends and family.
William Waggoner
December 28, 2023
Isabella DeAvila
December 14, 2023
Edwige was so kind and helpful!
Camila López
December 14, 2023
Lidia Medina
November 29, 2023
Spoke David, about different cube sizes and he assisted me in finding the right size awesome service
india day
November 18, 2023
It is the cleanest storage facility I Ever purchase and the staff is outstanding couldn’t ask for more the manager and David are Oustanding!
Claudia Castro
November 17, 2023
Excellent service
Sandy Rinehart
November 15, 2023
Jasmine Byrd
November 13, 2023
The best customer service team! My time at CubeSmart was more than pleasurable as a storage renter. The staff always offered excellent service and polite with phone calls. it was bittersweet ending my lease but I appreciate the staff and service. My belongings were safe and secure with a reliable team! Thank you so MUCH!!!
Ramsey Brown
October 29, 2023
erick gomez
October 6, 2023
Excellent Customer Service / Friendly Staff and I would highly recommend!
Carlos Antonio Herrera
September 30, 2023
laura harris
September 23, 2023
My experience was excellent thanks to the manager Edwige Mendouga. Her help from the time I rented in Dec 2020 explaining the process etc was the best. I had checked out other storage facilities and chose CubeSmart based upon the reception and welcoming help from Mrs. Mendouga. She is a model of what customer service should be but in this time rarely is. She is a shining star of professionalism and an asset to the CubeSmart’ brand. The best brand ambassador you could have.
Martha Ramirez
September 22, 2023
They give a good service
Camille Green
September 21, 2023
The staff is just amazing! I had no issues at all.
Shabrena Buchanan
September 15, 2023
Customer Service is phenomenal. Received a courtesy reminder email about the upcoming due date and a courtesy reminder phon call before the fifth day to avoid late fees. Staff was nice and respectful at all times. Facilities are clean and accessible 24/7. I would personally use again and would recommend to friends and family. The only negative is the company does increase the monthly rate at least $20 annually and sometimes twice annually and there is no cap on the amount to pay for a single storage unit. Example a $69 5x7 unit will increase over a few years to $129 which is the initial cost amount for a larger unit. That was disappointing to me
Rob Cline
September 4, 2023
Friendly staff. Easy to access the storage unit. Facility was extremely clean and secure.
Madeline Yahaira Galvez
July 27, 2023
Anwar Saleem
July 25, 2023
The experience was great very quick service.
4G63addict
July 20, 2023
Edwige the general manager was absolutely excellent to deal with. She was super respectful, very professional, she runs an outstanding facility which was very clean. I would definitely recommend. One of best storage facility experiences ever!!!! The best of the best!
Joseph Jones
July 1, 2023
Edwige has been very helpful in my transition into a smaller unit. She is very knowledgeable, qualified and has a great personality.
Scott Nugent
June 12, 2023
They really care about people!! My son used this location after graduating from Catholic University (extremely convenient to campus). Tracy and Edwige took great care of us, very professional and detail oriented. When moving out we had some truck battery trouble. We had to leave the truck for a short time. Tracy told me she would keep an eye on it and said she wouldn’t leave for the day until we returned with what we needed. WOW! That is going above and beyond. Thank you both for your help. I highly recommend this facility.
adam perry
June 10, 2023
I had a great experience at this Cubesmart. I was sent over here from the Adams Morgan location, due to there not being a size cube I needed. Got squared away immediately at Taylor street. Everyone was super helpful when I moved in, and throughout my stay There was always a staff member to help. I even had a billing issue the day I moved out that was solved by the staff before I even had to call in- they called me, and it had already been taken care of. I will also add that this location is super convenient- never very busy, always carts, easy to maneuver at. Great experience.
Christopher Kehoe
May 23, 2023
Stored my son’s belongings between moves in DC while at school, Manager Tracy is super, super friendly, helpful and gracious to work with, place very clean and convenient!!
Joe Davis IV
May 20, 2023
Great staff who is very friendly. The units and building is always clean!
Ethan Nott
May 5, 2023
Game
wesley grant
May 5, 2023
Bad experience! Not only did one of the associates go into my locker twice without my consent. Make matters worse the on site manager lives there on the 2nd floor with a dog! That’s trifling!!
Claudia Kilkenny
April 6, 2023
There's an employee Tracy, she cares about people and remembers you. I had a terrible move out last year and am putting my college stuff there this year too. First thing she did was ask me about about how I was doing and what my support was like now. I haven't seen or spoken to anyone at CubeSmart since then, she just remembered me. We talked for a while. She'll do almost anything to make your move stress free at that location. No issues with my locker.
Jonathan Spiegel
April 5, 2023
Jeffrey Poulin
March 27, 2023
Easy access and clean unit
Erik Bulluck
March 9, 2023
The customer service at this location was exceptional. Both managers took their time and made my experience super satisfying.
dscherer211
March 4, 2023
Cubesmart on Taylor St. Washington DC is the best. Convenient to Catholic university and the staff is great.
God Created Black
February 21, 2023
Amazing. I love the service and kindness I was shown. Moving is stressful enough. The 'LADY' in charge at the front desk is professional and patient. ????????
Jonathan Cook
February 3, 2023
Gene M. Smith
January 21, 2023
Excellent front desk support.
Carlos Vasquez
January 17, 2023
I love this place. the from desk it very nice attention. Amazing is really clean. And the price is the best I have visited this place a couple of times and have had an absolutely amazing experience. excellent. I do not change it. thanks for your kindness. 645 taylor. Ave ne washington dc
Terrell Levine
January 12, 2023
Great location and follow-up! I'd use this location again if I need storage.
Ines pascale
January 11, 2023
The manager Ms Edwige M is the best very warm and professional she was so patiente with while helping me to all my paperwork regarding my space rental... her customer service is simply perfect am so glad she helped me will definitely bring in more people just because of her Thank you miss Edwige you are the best.
Arthina Hall
December 31, 2022
IT WAS QUICK AND SHORT PROCESS
Evelyn Fuller
December 28, 2022
Kami Lindsay
October 13, 2022
The ladies at the front desk were extremely nice and helpful..my 2nd time using this storage place and will always come back here if needed.
Damien Budnick
October 4, 2022
Friendly staff and great rates at this location
Gilang Hardadi
September 9, 2022
Edwige (store manager) is very helpful
Sindy Rodriguez
September 4, 2022
Easy everything from access to hours of operation
Bea Lyne
September 4, 2022
Zuhra Abbamin
August 27, 2022
Edwige was so helpful thank you so much she’s amazing
Jordan Williams
August 24, 2022
Mr. Jackson
August 24, 2022
Friendly staff and very clean facility.
Madison Stone
August 9, 2022
Been with cube smart for 3 years. I have no complaints, they’re always helpful with all of my needs
Adrienne Putney
July 29, 2022
Very satisfied. Extremely helpful and friendly. Would definitely return for future business.
Donna Caster
July 23, 2022
Cubesmart is a nice clean facility with very nice customer service representatives.
Michael Watts
July 9, 2022
I enjoy the location. I was impressed with Tracy's customer service. Her attentiveness made this business transaction a pleasant experience??????. I have a few more comments about Tracy and the other customer service representative. Tracy was an excellent representation of the company. She was professional, smart and attentive. The other lady was also friendly and provided great customer service. Forgive me if I don't know her name. Once again, the location was awesome. The floor where my storage bin was located on always had a breeze flowing so it made me know that my storage bin was well ventilated. Bravo Cube Smart located on Taylor Street in northeast D.C.??????????!
One Drop
July 3, 2022
The lady Mrs Edwige Mindouga is very helpful and is best in customer service. She is the best.
Addison Larson
June 30, 2022
Not only did I have a clean and secure space to store my things in Washington, DC for a couple of years--I was also surprised that the staff was so helpful when I was moving out of the unit (getting me a cart, making sure there was space for my car at the loading dock). My storage unit was pretty expensive but I think worth it.
Hannah Forys
June 26, 2022
The staff were always very professional, responsive and helpful. The facility is clean and we never had a single issue while storing our belongings here.
Darrell Price
June 24, 2022
Tracie is a sweetheart great management skills but her co worker is very unprofessional I’ve been harassed a few times just to grab items out my unit
Samuel Whittaker
June 3, 2022
Alicia Grant Schreder
May 25, 2022
Alyssa Santiago
May 4, 2022
every was safe and easy access. the storage maintained its controlled temperature.
LaKeeMora Orphe
April 30, 2022
William Godley
April 12, 2022
eolus davis
March 11, 2022
Joy Joyce
March 4, 2022
Your employee Edwige Mendougea was so nice, helpful and caring. It was my first time to rent your place,but I felt at home during the time of occupy and leaving. She deserves to hear this from you.
Muswamba kadima-nzuji
February 17, 2022
My first call was very warmly welcomed. Then the follow up contact with the manager on the site for registration and payment was quite kind, knowledgeable and professional. All my questions were answered with mastery. From now on, this is the storage that I will use and I will advise friends and relatives to do the same. Thank you.
Yobany Matos
January 3, 2022
Gigi Robinson
December 14, 2021
TRACEY IS EXCELLENT, PROVIDED TOP CUSTOMER SERVICE, I'M GLAD I CHOSE THIS LOCATION TO ENTRUST MY BELONGINGS
Anika “Just Me” Kelly
November 13, 2021
Very helpful customer service. Clean establishment.
Debra Smith
November 8, 2021
I'm writing to express my gratitude to Edwige for all that you have done too make my experience with CubeSmart outstanding over the past few years. I truly appreciate how you always go the extra mile to help me. I thank you and Tracy so much for the professional and kind way you handle customers. It is always a pleasure to see your smiling faces. Again, thank you much for you dedication. I sincerely wish, you both all the best in your career with CubeSmart. Ps. The building is always clean, and well lit. Ms. Smith
JoJo Salazar
October 21, 2021
Customer service is great
Hawa Camara
October 9, 2021
delmira montilla
October 7, 2021
Very professional with the manager Ms. Edwige has with you guys for so long and just love the facility clean and have solutions for any inconvenience. Very patient and you can count on her.
Antonio Woody
September 25, 2021
MiMi Bass
September 24, 2021
The space is perfect for the items I had to store. It was very easy to locate and access.
sabrina lax
August 26, 2021
Isaac Omotayo
August 16, 2021
The service is much needed and the accessibility is amazing
Sladjana Dankovic
August 15, 2021
The only thing I do not care for is increasing princes after two months of the signing up for storage. Not very professional or customer friendly.
Harry Weaver
August 9, 2021
Belinda Gripper
July 21, 2021
LOVE! this facility!! Tracy was the consummate professional. Check in was a "breeze". No muss, no fuss! Showed me around the facility, ensured I knew how to gain access and navigate the layout to find my storage unit. Highly professional! Please extend to her, my deepest respect and thanks for her assistance. I will make sure to spread the word about the excellent service I received. GREAT job Tracy! Keep up the good work.
Kevin Berry
June 28, 2021
The elevator configuration is a bit strange. However, it was the professionalism and friendliness of MOST of the staff at the Taylor St, NE DC location that made me glad I chose Cubesmart. Thanks!
Omar Antonio Escobar
June 18, 2021
Rana G. K
June 7, 2021
Update: after posting this review I got a call from the district manager who acknowledged the mistake and offered a solution. I was upset with the initial service but we all make mistakes and what matters is that companies rectify it as this district manager did. I have to be fair and say the facility is clean and very accessible, but the customer service is far from adequate. i called the store and spoke to the GM when i was shopping for storage units, we agreed on a special and i booked my move date. on the day of the move, and after the movers were unloading my items she apologized for not being able to honor the quote she provided me earlier stating it had expired- she said she couldnt do anything as the system wont let her. i had called the day before and confirmed my arrival and she did not mention anything about the special being expired. at that point it was too late to find another location and move out and she knew that- so i was stuck and had no choice but to pay extra. 6 months later i asked to get a discount as i was going to stay for another 6-8 months and again she used the 'cost of moving to another place' against me. when i reminded her that she did not honor the deal that we initially agreed on, she ignored my statement and insisted on not being able to provide me a better discount. i set up automatic payment and have been paying every single month and for the GM to make no effort in accommodating the fact that she charged me more than she had offered is horrible customer service and work ethics to say the least. and the fact that i am stuck because it will cost a lot to move to another location, is manipulation. i have used other cube smart storages and never been treated like this. i regret going to this location.
Brittany Scalise
May 15, 2021
Friendly staff, communication via email was easy and quick. The facilities were easy to use and very clean.
Brian Jeffrey
May 7, 2021
I rented a unit for my son who is in college in DC and wanted to store his dorm room material in storage. I spoke to Derek at the Taylor St. facility and he was very helpful and very professional. Since I am out of town, he also followed to make sure when we were moving in so there would be no problems. A very good experience overall and very efficient.
Refine Ride
April 9, 2021
Staff - customer service Facility Location - well established maintained Service - great rates
Marquita Barnes
March 11, 2021
Edwige Mendouga
February 7, 2021
This is the best storage in the district. The team wfors hard to keep the place clean and secured for their loving customers. I would recommend to visit before making a decision.
Quang Tr?n
January 17, 2021
Christopher Ward
January 13, 2021
The facility stays open until 9pm. It has a large entry point with docks, elevators and ramps to ease your moving experience. It was previously a large bakery and is located in NE DC. Great location and resources to manage your storage needs.
H Seknal
January 10, 2021
Super friendly service. Clean and accessible. Modern and safe environment.
Refine Blog
December 29, 2020
The staff plus management have been knowledgeable, customer care service, with security.
Aminah Njj
December 28, 2020
Do not store anything at this location . It is infested with rodents . Had to throw everything out .
Madison Bryan
December 13, 2020
Furqan Sharif
December 9, 2020
Rilla Ford Greer de Sanchez
December 9, 2020
Awesome service over the years!!
Ray Boatwright
December 2, 2020
Easy access, easy setup. Did it all on-line in 5 mins and showed up with a lock on the door and ready to use.
Tom Chien
October 30, 2020
Edwide is very nice and clear.
Simon Conesa
October 25, 2020
Al Proctor
October 14, 2020
Doug and Nora Felton
October 4, 2020
Very friendly and helpful people
Ibrahim M Kanneh
September 15, 2020
Marc Nurnberger
August 26, 2020
good location and well run no issues in my 1.8yrs having a storage unit
Susie Lampkin
June 30, 2020
Gavin Ekins
June 18, 2020
Be very careful about what the employees promise you. Make sure to read the lease (contract). Beware of move out liabilities.
Mike Tolbert
June 8, 2020
Amuzu Lafirme
June 5, 2020
It’s your normal storage place, the air is a little moldy and it is hard to breathe in there though.
Branden Bateman
June 1, 2020
Darrell Price
April 19, 2020
Great service zzzzzzzzzzzzzzzzzzzz
Andrea Ervin
April 17, 2020
Ronalds Estrada
March 6, 2020
K H
January 20, 2020
I rent uhaul trucks from this location. They're super nice and always helpful.
Tanika Johnson
December 2, 2019
I have had the best experience ever here Edwige is the best ever! Come to Taylor St CubeSmart. She will make she gives her best!! Thanks so much CubeSmart
Hernando Viveros Cabezas
November 25, 2019
Karl Anderson
November 21, 2019
M Hart
September 11, 2019
Dexter Burrell
August 24, 2019
Super friendly staff
Big Art
August 15, 2019
Nelson Hernandez
August 9, 2019
Mark Jones
July 28, 2019
Salamot Idris
April 5, 2019
Safe location!??
Wes Corning
February 18, 2019
Just went to recover my items, including some family heirloom art and furniture, from this storage unit after leaving it for about a year and a half, only to discover the entire unit had been infested by rodents, severely. They chewed through boxes, causing our items to collapse into an immovable pile, and tore though plastic contaminating most of our possessions. We had no food in our second floor unit. This place must be absolutely crawling with rodents. And of course their insurance they sell doesn't cover their disgusting rodent infestation. I do not even know how to begin moving my items out of the unit to try and assess what can be salvaged. Don't store your items here unless you'd be just as happy putting them directly into the dumpster.
Stephen Eghan
December 18, 2018
Okay
Tashaila Diggs
December 11, 2018
Cloudyindc
December 9, 2018
Oliver Hall
December 8, 2018
Service and location are great. Brittany was awesome. Ty.
Lincoln Brown, Jr.
October 25, 2018
Carl Robinson
October 24, 2018
Have had a good experience with the CubeSmart facility on Taylor St NE in Washington DC. The team that took care of my needs when i signed up were courteous and helful, quick to answer questions or concerns. If my future needs warrant, I will be using this facility again.
Randy Hol
October 20, 2018
The young lady at the front desk was very polite and always smiling, thanks
Jesse Metzger
September 15, 2018
Dukey Duke 1210
September 8, 2018
The service was excellent. I highly recommend this establishment. Che and the gentleman that was there were very helpful and professional.
Al Gdo
August 11, 2018
Andrew Mutavdzija
August 9, 2018
Had to store some stuff recently and could not be more happy with the service and the facility. Very secure. Easy access and long daily hours. Helpful people at the front desk. If you order an Uber to pick you up from here, though, pay attention and try to instruct the driver, because the last two turns to get into the parking lot are not obvious to someone who's never been here before.
Steven Handy
August 2, 2018
Employees and management couldn't answer my questions. I was told everything would be in lease; I've now read the lease and it doesn't speak on what I was Looking for. I went in blind so I'll be back in a few months to rate again. BEWARE... BEWARE... BEWARE... BEWARE... BEWARE: This trifling company charges you for paying your monthly bill $1.95 per monthly payment.
Tonja McCoy
August 2, 2018
Darren Lewis
July 28, 2018
Thelma Pippin
July 8, 2018
Great experience. I was in a bind and CubeSmart came to the rescue. Office staff very efficient, understanding, and eager to help. Would highly recommend this location.
Barbara Missouri
July 2, 2018
David Taft
July 1, 2018
Great customer service. No hassle. Made storing items easy.
Amber Griffin
June 28, 2018
I spoke with Terrance twice in one day. I thought I needed an additional unit and reserved and paid for one and he was quite gracious. I was then informed by my company that we do not need to reserve a second unit and Terrance was gracious enough to cancel the reservation and payment. Keep in mind this was only b/c it was the same day--but he handled it well and I would recommend Cube Smart at the Taylor St NE location to anyone looking for a great Customer Service experience. Give Terrance a raise, or a bonus or some incentive to continue being the rockstar that he is!
D T
June 28, 2018
I really appreciate the manager and David’s assistance with my storage closet. David provided extra helpful service today. Tracy did too earlier. Good show at Taylor Street.
Shawn Green Sr
June 17, 2018
Tracy Tobin
June 1, 2018
Jason Jabbour
May 29, 2018
Matthew Laurendeau
May 7, 2018
Very professional and building is very clean
Monica B (Unity.Yoga.Pilates)
May 6, 2018
Fred Neal
May 2, 2018
Niecie Jones
April 20, 2018
Pat Rowland
March 28, 2018
Great people, spotless and easy to get to
Matthew Malone
March 8, 2018
Could not be happier with this location and the manager Eric after going beyond my expectations to resolve an issue. Been renting a space for a year and will keep my business here.
edith buffalow
January 22, 2018
Clean and safe.
Thomas Sydnor
December 25, 2017
Pamela McLendon
December 18, 2017
Phyllis Colbert
December 13, 2017
Brian Johnson
December 12, 2017
Ilsy M. Bu
October 14, 2017
Taylor Street location is absolutely amazing. The property is clean and always has availability to accomodate you. The staff is outstanding. I feel safe my things are stored in a trusted place. Thank you.
Jessica Johnson
September 25, 2017
The Staff is very professional
Lashawn Oliver
September 22, 2017
Rennae Ford
September 12, 2017
A little pricy. Employees could use attitude adjustments
Omael Abul
September 1, 2017
Phineas Reichert
August 29, 2017
Adequate storage facility. A few carts are available for use. Overall clean enough. Elevators are a bit slow. A few of my plastic items had mouse holes in them.
Cory Miller
August 27, 2017
Keller and the CubeSmart team we're very accommodating and helpful. If you're in the DC area I definitely recommend this storage facility.
Alejandra Ortiz
August 21, 2017
Madina was great. Very smart about the business and friendly and helpful. Thanks for making my moving-in experience so pleasant.
Robert Cook
August 14, 2017
Staff was friendly, helpful, and efficient! Got setup with a storage locker and was shown how / when to access all of the facility within minutes of my time being there.
Mark Jones
August 5, 2017
excellent customer service from the staff best
Monica Barrett
August 5, 2017
Twice they were gone for hours when they knew they had a reservation for a particular date and time. A man also waited for 1 hour to pay for his unit.
Cheryl Miller
July 31, 2017
Sheila D Williams Ford
July 21, 2017
Billing policy is to report next amount due, when I was try to check to see if payment received, ended up making another payment and couldn't reach customer service that day or the next. I went into the office and the agent took care of it. They don't have restrooms available except in the office. I pack in a short time frame and needed to reorganize. Inconvenient to to come office and embarrassing to ask to use their restroom each time.
Dr Phot
July 9, 2017
The staff was friendly and helpful but the communication between the Customer Service line and the Location team seems to be not in sync. I called from Yelp to receive an discount and got to my storage location and didn't receive any of it. But because i needed a storage right away I paid 90% of what I originally thought i need to. The CSR said; "It was nothing the could do" I hate that term! It is always something you can do. Most people just don't want to do it! I heard from the GM of that location that they would give me a discount next month. What in the world is the difference? Oh yeah MONEY and some people took advantage of the discounts over time and now it trickles down to people like me. Well I will be expecting my discount or I they should be expected to lose their jobs!
Darlene Averick
July 9, 2017
Olivier Kamanda
July 8, 2017
Adria Wright
July 3, 2017
Eric J Davis
July 2, 2017
This is a great storage facility. Extremely clean, friendly and helpful customer service, and very good price. Discount on monthly rent and first month free. Wow!
Will Schaefer
June 30, 2017
Roberto was refreshingly professional and courteous. I was highly impressed with the service and facility. Super easy.
Amanda Agard
June 25, 2017
Staff was friendly, fast, helpful, and had very good attitudes. I was pressed for time but manager took me to unit, explained all the rules, hours, and billing options very expeditiously and had me all set within 20 min.
Ingrid Frey
June 21, 2017
So far my experience has been wonderful! I reserved a cube online, was called to confirmed, and then went down there to fill out the paperwork. Customer service was outstanding and more than what I expected. The facilities are immaculate. The process has been super easy and fully explained. They have dollies you can use and a rental truck you can rent for pretty much free. I welcomed the ease of the process since moving and such have been so stressful!
Christy Mccullers
June 11, 2017
Carol Middleton
June 8, 2017
Friendly and helpful staff, clean units, easy parking and access, and the climate control is VERY nice. Good price too! I tell my friends.
Chris O
June 4, 2017
Keller, the manager, and his desk associate saved my day. After having a reservation at Uhaul in Hyattsville get mucked up by their call center, I rushed to CubeSmart on Taylor St. With 10 minutes to spare, Keller helped me out of a tough situation. I am grateful for both their kindness and willingness to help me just beyond closing time.
Malik Waseem
June 1, 2017
Thomas Thomas
June 1, 2017
I called around Maryland and DC some of the managers were impolite at some stores then some of the stores didn't tell you about hidden fees, called this one and the gentleman was VERY polite and when I got there he was courteous knowledgeable helped out in every way made it a pretty good experience for me the gentleman's name was Roberto and I appreciate it because of him they get five stars.... Sincerely THOMAS
Lili Byce
May 9, 2017
Good. Not perfect, but good. Good enough security - Two people at the front desk. They lock their main office door and have to push a button to unlock it. The locks that you can buy are not ones that can be cut or easily broken. Right next to CUA which is convenient. Their system was slow the day I was there which meant it took a while to handle payment. Furthermore, they didn't mention the insurance requirement before; they waited until I was right in front of them. And they do have a student discount and an active-duty military discount. Both are 10%.
Federico Witzke
May 9, 2017
Kim Olsen
May 8, 2017
Bruce Gambrel
April 9, 2017
Great customer service,I am very happy with the expertise of the employees, and I believe they went above and beyond the call of duty. If I know anyone who needs storage I will be referring them to you guys. Thank you for your time.
Alexandra Reyes-Pinkston
March 13, 2017
They are always professional and available to help with any issues.
Chef G Henderson
March 6, 2017
Duly Noted
January 17, 2017
Great experience. The manager was very helpful. Clean new facility. Simple and quick to get set up with my storage unit. Hours are good.
DJTommie Tom
November 27, 2016
Tinisha was extremely helpful. She took the time to show me different size and shapes of units on three separate occasions while I made up my mind. Each time she met me with with a smile and is very Cube Smart knowledgeable. Ms. Holloway is an asset to your company and I'm sure a valued employee.
Kathleen Royal
November 13, 2016
Only two moving carts/ pullies and one gate to put your stuff in .., terrible ... my move in experience was terrible ?? *** Update: Tanisha was awesome in helping me! She needs a promotion!! I was able to move carefree... had a good experience moving out :)The facility is clean and I didnt have to worry about bugs and my belongings getting messed up like I had to with other storages. If I have to get another storage again, it will definitely be with Cubesmart ..especially this storage. They have the best prices, clean facility and great staff... you cant find all three in this area....I'm satisfied :)
Timothy Tweedy
September 13, 2016
Jason Robinson
August 16, 2016
Cleanest storage facility ever! With A/C!! Nicole provided excellent customer service from the start. Happy to be a customer.
James Antonius
August 12, 2016
The storage is great, but the price is a little bit expensive. It's also hard to find this place (you have to take the left turn after you across the bridge).
Paula Chreky
July 25, 2016
I give Cube Smart a 5 star review. The staff provides excellent customer service and the storage facility is very clean and well maintained.
Phil Jones
July 7, 2016
So far, my customer experience had been smooth, facilities are well kept, and it is very accessible.
Terrance L. Morris
June 30, 2016
The staff is professional and helpful, even during visits after setting up my unit.
Blanche McLean
June 27, 2016
I like my storage area, but there was a problem with the lady on the front desk in her response to me and my husband. I informed her of our problem accessing the storage building. She informed me that I was not allowed on the 1st floor because my storage area was located on the 2nd floor. I told her that we could not get access to that elevator because a car was parked in the first area by the ground elevator, and that we had a piano and that we would have a problem getting it into the area. We were already unloading on the platform and would like the door to open so we could access the elevator to the 2nd floor. We had time constraints that would cost us more money, but she still wanted us to wait until the car moved and was rude to my gentleman husband. I would like to know what your policy is on getting access into this location and how to handle something like this in the future.
Jordan Talmor
June 21, 2016
The facility was easy to access, though I did miss the building on my first pass. The staff was very friendly and helpful. The convenience of the moving truck can be beat.
Marilyn Hunter
May 25, 2016
Jualenda Boschulte
May 17, 2016
Be prepared to wait an hour or more . I find that having one service person at front desk signing new clients up , answering the phone and tending to general business disappointing . The employees are helpful but are limited by the above.
Michaela Sherman
May 16, 2016
I'm a college student attending school nearby, but I live across the country. A friend and I decided to share a unit to store our things for the summer, and it was a great decision. It's affordable for a college student, and the process was very easy. The costumer service was fantastic, and I would definitely recommend this place to a friend.
Yuan Gao
April 24, 2016
Great Customer Service! Really nice and helpful
Samy Ortiz
March 24, 2016
Great customer service,good price and discount and 1st month free!!!
Mimi Nguyen
March 12, 2016
Andy Fiske
March 6, 2016
I had never used a storage unit before, but due to some construction delays I needed to get a unit for all my stuff relatively last minute. Everyone I dealt with during the reservation process and move in was great. Definitely recommend this place.
Stacy Simon
February 28, 2016
